How to Raise a Complaint

Last updated: October 2026

Every homeowner who reaches Boysstrongly Roofing should get a fair and honest experience. If something went wrong, tell us. This page shows how to file a complaint and what happens after. It is a general template. It is not legal advice.

What You Can Tell Us About

You can write to us about any of these:

• Your experience when you called or contacted Boysstrongly Roofing
• How your personal information was handled
• Anything on this site that looks unclear or wrong
• The conduct of a provider we connected you with

If the Issue Is With a Provider

Providers in our network are independent businesses. They answer for their own estimates, pricing, work, warranties, and customer service.

First, raise the problem with the provider directly. Keep a written record of what you said and what they replied.

Then, tell us too. Feedback helps us keep the network honest. A provider that repeatedly falls short of our expectations may be removed. Please know that Boysstrongly Roofing cannot settle contract disputes. We cannot issue refunds for a provider's work. We cannot make decisions for a provider.

How to File

Email contact@boysstrongly.living. Please include:

1. Your name and how to reach you 2. The date you contacted us or the provider 3. The phone number you called or the form you used, if you remember 4. The provider's name, if you know it 5. What happened, and what outcome you would like

What Happens After You Write

We send an email to confirm we received your complaint. This usually comes within a few business days. Next, we review what happened. That review may include contacting the provider. Then we reply with what we found and any steps we are taking.

If You Are Still Unhappy

You can reply and ask us to take another look. You may also contact your state's consumer protection office or attorney general. Your local Better Business Bureau is another option. If the issue involves a licensed provider, your state's contractor licensing board may be able to help.

Contact

Email: contact@boysstrongly.living